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Last Updated: 6 March 2025
Welcome to BotanicaVita! By accessing our website (www.botanicavita.co.uk & www.botanicavita.store) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.
1.1 These Terms and Conditions govern the use of BotanicaVita’s website and the purchase of our herbal products.
1.2 We reserve the right to update, change, or replace any part of these Terms at our discretion. Continued use of our website after changes means you accept the new terms.
2.1 Product Descriptions: We aim to provide accurate product information, but we do not guarantee that descriptions, images, or pricing are error-free.
2.2 Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.
2.3 Use of Products: Our products are for personal use only and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before use.
3.1 Placing an Order: By placing an order, you confirm that all details provided are accurate and that you are at least 18 years old.
3.2 Pricing & Payments: All prices are in GBP (£) and are subject to change without notice. Payment must be completed before an order is dispatched.
3.3 Order Cancellations: You may cancel an order within 24 hours of purchase, provided it has not been shipped.
4.1 Shipping: We aim to dispatch orders within 2-3 working days. Delivery times vary based on location and shipping service.
4.2 Returns & Refunds: Due to the nature of our herbal products, we do not accept returns on opened or used items. If your product arrives damaged or incorrect, please contact us within 7 days for a replacement or refund.
5.1 Prohibited Conduct: You may not use our website for:
6.1 All website content, including text, images, and branding, is owned by BotanicaVita and protected by copyright laws.
6.2 You may not reproduce, distribute, or use any of our content for commercial purposes without permission.
7.1 Health Disclaimer: Our herbal supplements are not medical treatments. We are not liable for any adverse reactions or misuse of our products.
7.2 Website Downtime: We are not responsible for any disruptions, errors, or technical failures on our website.
7.3 Limitation of Liability: Our total liability for any claim shall not exceed the total amount paid for the product purchased.
8.1 These Terms are governed by UK law.
8.2 Any disputes will be resolved through negotiation. If unresolved, disputes shall be settled in the courts of England & Wales.
If you have any questions about these Terms & Conditions, you can contact us at:
📩 Email: support@botanicavita.net
📍 Address: WR14 2LJ, UK
Last Updated: 05 Mar 2025
We want you to be happy with your purchase! However, due to the nature of our products, we can only accept returns and issue refunds under the following conditions:
✔ Damaged or Defective Items – If your product arrives damaged, leaking, or broken, please contact us within 7 daysof delivery.
✔ Incorrect Product Received – If you receive the wrong item, let us know within 7 days, and we will replace it or issue a refund.
✔ Unopened & Unused Products – If you change your mind, we accept returns of unopened, unused bottles within 14 days of delivery.
🚫 Non-Returnable Items:
If you need to return an item or request a refund, follow these steps:
📩 Step 1: Contact us at support@botanicavita.net within the eligible return period.
📷 Step 2: Provide your order number and photos of the damaged/wrong product (if applicable).
📦 Step 3: We will guide you on how to return the item (if required).
💰 Step 4: Once received and inspected, we will process a refund or replacement within 5-7 working days.
✅ Refunds will be issued via the original payment method (e.g., debit/credit card, PayPal, etc.).
✅ Refunds are processed within 5-7 business days after approval.
✅ If returning an item, you may need to cover return shipping costs (unless due to damage or our error).
Prefer an exchange instead of a refund? We can issue:
✔ A replacement product (if available)
✔ A store credit for future purchases
If your refund hasn’t been processed after 7 working days, please:
1️⃣ Check your bank account – Refunds can take a few days to appear.
2️⃣ Contact your payment provider – Some banks take longer to process refunds.
3️⃣ Still an issue? Email us at support@botanicavita.net for assistance